Frequently asked questions
What is the return policy?
Due to the handmade and made-to-order nature of our items, we do not accept returns or exchanges.
If your item arrives damaged or incorrect, contact us within 3 days with photos, and we’ll offer a replacement or store credit upon inspection.
How long does it take to make my order?
Most items are processed within 1–3 business days. Custom orders may take a little longer.
After that, shipping takes 3–7 business days via USPS Economy. If you’d like your order faster, you can choose an upgraded shipping option at checkout for quicker delivery.
Can I place a custom order?
Yes! We love creating custom charms & accessories.
Please email us at trinkiestudio.shop@gmail.com with your ideas and we’ll get back to you as soon as possible 💖
In your message, please include a detailed description of your idea, along with any examples or reference pictures if possible.
What is 3D printing?
3D printing is a process that creates objects one delicate layer at a time using melted PLA filament — a lightweight, plant-based material derived from renewable resources like cornstarch. Instead of pouring plastic into a mold, the printer builds each item gradually, tracing out the design and stacking hundreds of thin layers until the final piece comes to life.
Because every accessory is printed individually, tiny layer lines, subtle textures, or small variations are completely normal. We carefully inspect and polish every item by hand before it leaves the studio, but small imperfections can still appear — they aren’t flaws, they’re a natural part of the 3D-printed process that makes each piece unique.
Can I use your designs?
Our designs are for personal use only. They may not be copied, reproduced, or resold.
How should I take care of my items?
To keep your charms and accessories looking their best:
- Avoid leaving them in hot cars or direct sunlight
- Keep them away from water or harsh chemicals
- Handle with care to prevent scratches or damage
Where are your products made?
All Trinkie Studio products are handmade and 3D-printed in the USA.